Ongoing Operations
Managed IT & Platform Support Services
Keep mission-critical ERP, CRM, and integration platforms healthy with proactive managed support from Timon Consulting. We provide monitoring, incident response, patch management, and dedicated account teams who know your environment — so issues are resolved fast and systems keep performing as your business grows.
24/7 · SLAs · Dedicated Teams
Our Approach
What We Deliver
Whether we implemented your systems or you need a reliable partner to take over from another vendor, our support model is built on transparency: clear SLAs, root-cause analysis, regular health reviews, and a single point of contact who understands your business context.
We support Microsoft, Salesforce, SAP, and custom applications with on-site and remote coverage for local and international clients.
- 24/7 system monitoring and alerting
- Incident response and root-cause analysis
- Patch management and security updates
- Performance tuning and capacity planning
- Dedicated account teams and defined SLAs
- Enhancement backlog and minor change requests
- Monthly health and performance reporting
Common Questions
Frequently Asked Questions
Do you support systems you did not implement?
Yes, after a technical onboarding assessment. We document your environment, establish monitoring, and transition support with minimal disruption to your users.
What SLAs do you offer?
SLAs are tailored to your criticality tiers — from same-business-day response for standard issues to 24/7 coverage for production-critical systems. We define these together during onboarding.
Can managed support include small enhancements?
Yes. Our support plans can include a monthly allocation for minor enhancements, configuration changes, and report development — keeping your platform evolving without a separate project every time.